Can TNB disconnect the electricity supply to you?
Tenaga Nasional Berhad (“TNB”) is the only supplier of electricity in Peninsular Malaysia. TNB has a general statutory duty to supply electricity to anyone who has requested and applied for the same.
The relationship between TNB and the consumers is governed by contract as well as by Electricity Supply Act 1990 (“ESA 1990”) and the Licensee Supply Regulations 1990 (“LSR 1990”). Whilst TNB has a general statutory duty to supply electricity upon request, there are circumstances in which TNB may rightfully refuse to do so.
Basically, there are three (3) main grounds whereby TNB is empowered to disconnect electricity supply, namely:
Non-payment of bills;
Non-payment of deposit or insufficient deposit balance; and,
Dishonest use of electricity.
Non-payment of Bills
Consumers have a contractual obligation to make the payment as appeared on their monthly bills within 30 days from the issuance of such bills, otherwise TNB may exercise its power to disconnect electricity supply to your premises. Obligation to pay is also spelt out in the terms and condition of the application form when consumers apply for electricity supply (“Supply Contract”).
Power of TNB to disconnect electricity supply can also be exercised pursuant to the ESA 1990 and LSR 1990. For instance, Regulation 4 of the LSR 1990 provides that the consumer shall pay the electricity bill within 30 working days from the date of presentation of bill, failing which electricity supply may be disconnected. TNB is not merely empowered to disconnect electricity supply to the premises in which you have defaulted in payment, but any other premises that you are occupying as well. This is provided for under Regulation 3 of the LSR 1990.
In any event, there are certain steps that TNB is required to take before it proceeds to disconnect the electricity supply (“Pre-conditions”). In instances whereby Regulation 3 of the LSR 1990 is applicable, TNB must firstly make a demand in writing giving the consumer in default 7 working days to pay the outstanding sum and subsequently serve a notice of intention to disconnect 3 working days prior to the disconnection. As for instances whereby Regulation 4 of the LSR 1990 is applicable, TNB must serve a notice either by way of registered post or by hand stating the reason and the date the supply is to be disconnected, at least 7 working days in advance before the intended disconnection. TNB is not allowed to disconnect electricity supply on weekends or public holidays. In the event that TNB has failed to adhere to the aforesaid Pre-conditions prior to the disconnection, such disconnection may be declared by the Court as wrongful and invalid.
Non-payment of deposit or insufficient deposit balance
When consumers first applied for electricity supply, TNB would require them to lodge and maintain a deposit with TNB. This is provided under Clause 4 of the Supply Contract and also Regulation 5 of the LSR 1990. In the event of payment default of the electricity bill and there is insufficient balance of the deposit upon deducting the outstanding sum, TNB may proceed to disconnect the electricity supply to the premises. In doing so, TNB must serve a notice either by way of registered post or by hand stating the reason and the date the supply is to be disconnected, at least 7 working days in advance before the intended disconnection.
Dishonest Use of Electricity
Over the years, there have been drastic increase of cases involving dishonest usage of electricity, or alternatively, better known as electricity theft. Under the ESA 1990, it is an offence for any person who in any manner dishonestly abstract, consumes or uses electricity or alters the index of the meter or other instruments or to prevent the meter or instrument from duly records the consumption of electricity. Further, in the event that TNB finds any evidence on premises that gives them reasonable ground to believe that an offence has been committed [under Section 37(1), (3) or (14) of the ESA 1990], TNB is empowered by Section 38(1) of the ESA 1990 to disconnect the electricity supply to such premises provided that a notice to disconnect is given forty-eight (48) hours prior to the disconnection.
There have been attempts by the consumers to argue that a right to disconnect under Section 38(1) ESA 1990 does not arise or ceases to exist in the following situation:
Where there is yet to be a conviction of an offence by the Court;